MaxCARE FAQs Q. What type of equipment do you use? A. We have state of the art truck mounted equipment designed to clean at top efficiency. Only the cleaning wand and hoses come into your home. We don't use bulky, ineffective portable machines. There is no messy mixing or dumping in your home. We do not use your hot water or electricity. Q. What is steam cleaning? Is it better? A. Yes. We combine steam (hot water), pressure and powerful cleaning agents to deep clean carpet all the way down to the backing. The solution and liquefied soil is removed immediately using strong suction. Q. What is the difference between steam cleaning and the shampoo method? A. Steam cleaning, or hot water extraction, consists of heated water mixed with cleaning solutions which is injected into the carpet under pressure to liquefy the soil. The solution and the soil is then immediately extracted from the carpet. The shampoo method is a surface cleaning using detergents applied with a rotary machine. The problem with shampooing is that it leaves a soap residue which attracts more dirt. In addition, it can damage the fibers. Q. Is it really steam? A. Not really. Steam is an industry term. We actually use hot water heated to the proper temperature for the most efficient cleaning. Actual steam would not be practical because it cannot be properly injected into the carpet for proper cleaning. Q. How long does it take to clean? A. The time necessary to clean your carpet depends on the size of the rooms to be cleaned, the amount of furniture to be moved, the number of stains and the amount of soiling. We spend as long as necessary to do the job properly. Under average conditions, you should allow 15 to 20 minutes per room. Q. How soon can we walk on the carpet? How long will it take to dry? A. We extract as much of the moisture as possible from the carpet. It will be damp to the touch when we finish but you can walk on it right away as long as you use clean slippers, or shoes. To prevent resoiling, avoid street shoes until the carpet is completely dry. You should allow 6 to 12 hours for drying. You can speed the drying process by following the instructions on your sales receipt. Q. Can upholstery be safely steam cleaned? A. The great majority of upholstered furniture can and should be steam cleaned. Q. Can I sit on the cleaned sofa or chair? A. Because less moisture is used to clean upholstery, the drying time should be short. However, the furniture should be allowed to dry completely before use. Q. How are area rugs cleaned? A. We use our normal process. Q. Are there any types of carpet or upholstery you do not clean? A. Generally, we do not clean carpet or upholstery that is not color fast. These would include tapestry and some oriental carpets/rugs. We also do not clean Haitian cotton, leather or suede upholstery.
	MaxCARE Professional Cleaning Systems 210 TownPark Drive Kennesaw, GA 30144 ph: 678.355.4005 fax: 678.355.4977		Q. Do you pre-spray? A. We carry a complete line of products designed to handle any type of problem we encounter, including pre-sprays designed for heavily soiled areas. We will pre-spray if necessary to ensure that your carpet is as clean as possible. Q. Do you move furniture? A. We will move all furniture. The only exceptions would be items that cannot be safely moved because of their size, contents or construction. Q. Are you bonded? A. Yes. Q. Do you guarantee your work? A. At MaxCARE, we always guarantee our work. If you are not happy with anything we have done, we'll clean the area again at no additional charge. If you are still not happy, we'll cheerfully refund your money. Our goal is to make sure we achieve the results you expect.
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